What are your shipping options?
We offer ground and expedited shipping via USPS, UPS.
Do you offer expedited shipping?
Yes, we do! We offer DHL, USPS, or UPS expedited shipping during checkout depending on your location.
Where do you ship?
We currently ship to the USA, UK, Canada & Japan from our website.
How long does shipping take?
Orders are processed within 2-3 business days. Once your tracking number is received, estimated delivery times are as below:
United States: 7-16 business days
United Kingdom: 9-15 business days
Canada: 14 - 20 business days
Australia: 7 - 16 business days
Other: 12 - 20 business days
I need to change my address!
If you need to change/update your address please send us an e-mail within 30 minutes to email@example.com
We ship really quickly and we'll do our best to find your order before it ships out. Unfortunately, we are unable to change your address once your item has been shipped.
How do I edit/cancel my order?
We provide all orders to our shipping warehouse within 30 minutes, if you need to cancel or edit your order please email firstname.lastname@example.org as soon as possible. After this time, no changes can be made.
How do I track my order?
You will receive a shipping confirmation e-mail or SMS where you can follow the status of your order. Please allow 24 hours for your tracking number to show any updates.
What do I do if my package is missing?
If your package has been marked as delivered but you don’t see a pink box on your doorstep, please allow a few extra days for it to show - sometimes carriers can prematurely mark items as delivered and it will normally show up the next day! If it’s still hasn't arrived, please e-mail us at email@example.com so we can help.
What is your return policy?
Please note, all sales are final. We will happily replace any items that have been damaged in transit. To be eligible for an exchange, please e-mail firstname.lastname@example.org within 7 days after delivery with your MF# to inform us of any damage to your parcel.
All limited edition collections, kits, gift cards & pre-orders are final sale and ineligible for return.